Refund & Cancellation Policy

This Refund & Cancellation Policy explains when orders may be cancelled and when refunds are available. It supplements our Terms of Service.

1. Standard Products

For non-personalized products, you may request cancellation before the order enters production. Once an order has shipped, returns are handled on a case-by-case basis for defective or damaged items.

2. Personalized and Customized Products

Personalized or customized products are made specifically for you and may not be returnable or refundable except where the item is defective or damaged, or where required by law. This limitation is disclosed again during checkout.

3. Defective or Damaged Items

If you receive a defective or damaged item, contact us promptly with a description and photos so we can arrange a replacement or refund.

4. How Refunds Are Issued

Approved refunds are issued to the original payment method. Processing times depend on your payment provider.

5. How to Request a Refund

Locate your order in your account.
Contact support with your order number and the reason for the request.
Provide any supporting information, such as photos of a damaged item.

6. Changes to This Policy

We may update this policy from time to time. The effective date and last updated date shown on this page reflect the current version.